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Call us at 949.888.7837 with any questions

FAQs

  1. WHAT METHODS OF PAYMENT ARE ACCEPTED?We accept Visa, Master Card, American Express, and Discover
  2. HOW SHOULD I SELECT IMPRINT COLORS?Imprint colors must be carefully chosen. For Example: Printing the color black onto a navy or dark green mug may result in a hard-to-see imprint, as dark on dark does not stand out. In order to promote the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface. However, you might have your own pre-conceived notions about what looks good and what does not, therefore, we will not judge your options nor will we be responsible for the choice of imprint color(s) selected.
  3. HOW LARGE WILL YOU PRINT MY LOGO/DESIGN?Each product has different imprint area limitations. The product description will list the maximum imprint area.
  4. CAN I SEE A SAMPLE BEFORE PLACING MY ORDER?You can see a virtual sample before placing your order free of charge.
  5. CAN I SEE A PHYSICAL PRE-PRODUCTION SAMPLE BEFORE I PLACE MY BULK ORDER?Yes, but keep in mind this will slightly delay the turnaround time. What is the status of my order? Please call us at (949) 888-7837 or e-mail info@wearableimaging.com to check up on the status of your order.
  6. WHAT CARRIERS DO YOU USE AND HOW WILL MY ORDER BE DELIVERED?We use FedEx and UPS. Your order will be delivered ground unless specified otherwise.
  7. HOW DO I PLACE A RE-ORDER?Please call us at (949) 888-7837 or e-mail info@wearableimaging.com and we will place your re-order. Please reference your prior order number and date placed.
  8. WHAT IS YOUR RETURN POLICY?If you are not satisfied with the quality of your products, let us know immediately and we will help to resolve your issue as your satisfaction is our number one priority.
  9. DO I NEED TO PAY THE SET-UP FEE IF I RE-ORDER?In most cases, the set-up fee is waived on re-orders, but certain items require a set-up fee each time an order is placed.
  10. CAN I USE COPYRIGHTED MATERIAL?You cannot use copyrighted material unless you own the copyrights.
  11. WHAT FORMAT SHOULD I USE TO SUBMIT MY ARTWORK?Your artwork must be in vector format which includes the following: .ai, .eps, .pdf
  12. HOW DO I SUBMIT MY ARTWORK?After selecting your item, you will have the option to upload your artwork file.
  13. WHAT IS RUSH PRODUCTION TIME/ DO YOU OFFER IT ON ALL PRODUCTS?Our rush production time can be as little as 24 hours and is not offered on all products.
  14. WHAT IS NORMAL/STANDARD PRODUCTION TIME?Standard production time is 5-7 business days after proof approval.
  15. HOW DO I PLACE AN ORDER?When you find a product you would like to order, click “Buy Now” to the left of the product. It will then ask you to select your color, quantity, imprint type, color and location then upload your artwork file and click “Add to Cart”. View your cart and provide your contact and billing information to checkout.
  16. WHERE CAN I FIND A COUPON CODE?You can find a coupon code under our “Specials” page (coming soon).
  17. CAN I CHANGE OR CANCEL MY ORDER AFTER I HAVE PLACED IT?If your order hasn’t gone into production yet, it can be canceled or changed however there may be re-stock fees.
  18. DO YOU KEEP MY ART ON FILE?Yes, we keep your art on file for future orders.
  19. CAN I SPECIFY A PMS COLOR FOR MY IMPRINT?Yes, you can specify your PMS color when filling out the imprint information, however, additional charges may apply.
  20. CAN I SPLIT MY ORDER AND SHIP TO MULTIPLE LOCATIONS?Yes, we can split up your order to ship to multiple locations as long as you let us know in advance.
  21. CAN I SHIP ON MY OWN SHIPPING ACCOUNT?Yes, you can ship on your own account.
  22. WHEN DO YOU CHARGE MY CREDIT CARD? DO YOU REQUIRE PRE-PAYMENT?Your credit card will be charged once the order has shipped and in most cases, a pre-payment will be required.
  23. WHAT ARE SET UP CHARGES?Set-up charges are screen charges, die charges, etc. It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
  24. CAN I ORDER IN QUANTITIES SMALLER OR LARGER THAN THOSE SHOWN?If you order in quantities smaller than those shown, you will be charged with a less than minimum charge. You can order in quantities larger than shown for no additional charge.
  25. IS THERE A MINIMUM ORDER QUANTITY THAT MUST BE PLACED?Yes, it varies by product. Typically the more expensive the item, the lower the minimum.

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Wearable Imaging specializes in promotional products, advertising specialties and business gifts that can be imprinted with your company logo. In an ever-crowded marketplace, standing out requires quality, timing and a clear message. Promotional item programs provide an easy avenue for creating awareness and reinforcing important brand image. With over 24 years experience in Golf tournament tee prize gifts, trade show giveaways , seminar gifts and employee sales incentives we will surely find that right item for your event.

Phone: 949.888.7837     Email: info@wearableimaging.com     Copyright © 2016 WEARABLE IMAGING INC. All Rights Reserved