WHAT METHODS OF PAYMENT ARE ACCEPTED?We accept Visa, Master Card, American Express, and Discover.
HOW SHOULD I SELECT IMPRINT COLORS?Imprint colors must be carefully chosen. For Example: Printing the color black onto a navy or dark green mug may result in a imprint that is hard to see. In order to promote the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface. We recognize that you might have your own pre-conceived notions about what looks good and what does not, therefore, we will not judge your options nor will we be responsible for the choice of imprint color(s) selected.
HOW LARGE WILL YOU PRINT MY LOGO/DESIGN?Each product has different imprint area limitations. The product description will list the maximum imprint area.
CAN I SEE A SAMPLE BEFORE PLACING MY ORDER?You can see a virtual sample free of charge before placing your order.
CAN I SEE A PHYSICAL PRE-PRODUCTION SAMPLE BEFORE I PLACE MY BULK ORDER?If you are worried about how your logo will look on an item, we will go ahead and have a pre-production sample sent to you at no charge. However, keep in mind this will slightly delay the turnaround time.
WHAT CARRIERS DO YOU USE AND HOW WILL MY ORDER BE DELIVERED?We use FedEx and UPS. Your order will be delivered ground unless specified otherwise.
HOW DO I PLACE A RE-ORDER?Please call us at (949) 888-7837 or e-mail firstname.lastname@example.org and we will place your re-order. Please reference your prior order number and date placed.
WHAT IS YOUR RETURN POLICY?If you are not satisfied with the quality of your products, let us know immediately. We will help to resolve your issue as your satisfaction is our number one priority.
DO I NEED TO PAY THE SET-UP FEE IF I RE-ORDER?In most cases, the set-up fee is waived on re-orders, but certain items require a set-up fee each time an order is placed.
CAN I USE COPYRIGHTED MATERIAL?You cannot use copyrighted material unless you own the copyrights.
WHAT FORMAT SHOULD I USE TO SUBMIT MY ARTWORK?Your artwork must be in vector format which includes the following: .ai, .eps, .pdf
WHAT IS RUSH PRODUCTION TIME? DO YOU OFFER IT ON ALL PRODUCTS?Our rush production time can be as little as 24 hours and is not offered on all products.
WHAT IS NORMAL/STANDARD PRODUCTION TIME?Standard production time is 5-7 business days after proof approval.
HOW DO I PLACE AN ORDER?When you find a product you would like to order, click “Buy Now” to the left of the product. It will then ask you to select your color, quantity, imprint type, color and location then upload your artwork file and click “Add to Cart”. View your cart and provide your contact and billing information to checkout.
CAN I CHANGE OR CANCEL MY ORDER AFTER I HAVE PLACED IT?If your order has not gone into production yet, it can be cancelled or changed. However, there may be re-stock fees.
CAN I SPECIFY A PMS COLOR FOR MY IMPRINT?Yes, you can specify your PMS color when filling out the imprint information, however, additional charges may apply.
CAN I SPLIT MY ORDER AND SHIP TO MULTIPLE LOCATIONS?Yes, we can split up your order to ship to multiple locations as long as you let us know in advance.
CAN I SHIP ON MY OWN SHIPPING ACCOUNT?Yes, you can ship on your own account.
WHEN DO YOU CHARGE MY CREDIT CARD? DO YOU REQUIRE PRE-PAYMENT?Your credit card will be charged once the order has shipped and in most cases, a pre-payment will be required.
WHAT ARE SET UP CHARGES?Set-up charges are screen charges, die charges, etc. It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
CAN I ORDER IN QUANTITIES SMALLER OR LARGER THAN THOSE SHOWN?If you order in quantities smaller than those shown, you will be charged with a less than minimum charge. You can order in quantities larger than shown for no additional charge.
IS THERE A MINIMUM ORDER QUANTITY THAT MUST BE PLACED?Yes, it varies by product. Typically the more expensive the item, the lower the minimum.
DO I GET A CONFIRMATION EMAIL EVERY TIME I PLACE A NEW ORDER?Absolutely. Wearable Imaging will send you a confirmation so you know your order is on the way.
CAN I ALWAYS COUNT ON WEARABLE IMAGING TO DELIVER MY ORDER ON TIME ESPECIALLY IN A RUSH SITUATION?Yes, we work with vendors who have 24-hour turnaround capabilities and we will select a shipping method to meet your deadline.
DO YOU KEEP ACCURATE RECORDS OF PREVIOUS ORDER AND PANTONE COLORS SO THAT MY REORDERS COME OUT EXACTLY THE SAME AS MY FIRST ORDER?At Wearable Imaging, we keep all your order records to make life easy for you. We have your logo and colors ready to go unless of course, you want to change it. And we can do that, too!
WILL I BE ABLE TO TRACK MY ORDER ONCE IT SHIPS?We will send you the tracking number as soon as your order ships and follow up with you when it is delivered to ensure you are completely satisfied. Need to check on the status of your order? Please call us at (949) 888-7837 or e-mail email@example.com.
DOES THE PRESIDENT OF THE COMPANY PERSONALLY APPROVE EVERY SINGLE JOB THAT REQUIRES PROOF APPROVAL?She sure does! Robin keeps a close watch every order placed.
DO YOU HAVE A FULLY CAPABLE GRAPHICS DEPARTMENT?If you do not have vector artwork or need changes made to your logo, we’ve got you covered!
HOW SOON WILL YOU ANSWER MY PHONE CALLS?We pride ourselves on our outstanding customer service and will always get back to you within the same business day.